REFUND POLICYRefund Policy for Consulting Fees

1. What this policy covers

This policy applies to the professional service fees you pay to Visatrix Global Services for consultation, assessment, document preparation and application support. It does not apply to fees paid to third parties.

2. Fees we cannot refund

The following are set and collected by third parties and are not refundable by us:

• Government, embassy, consulate and immigration authority application fees
• Visa-centre, biometrics, courier and appointment fees
• Medical examination, police clearance, language test and credential assessment fees
• Translation, notarisation and attestation fees paid to external providers

3. Visa decisions are not a basis for refund

Because the outcome of an application is decided only by the relevant authority, a refusal, delay or request for further documents does not by itself entitle you to a refund of service fees for work already carried out. We do not guarantee outcomes.

4. When a refund may be available

Subject to your signed service agreement, you may be entitled to a full or partial refund of service fees where:

• You cancel before we have begun substantive work on your file
• We are unable to provide the agreed service for reasons within our control
• A fee was charged in error or paid twice

5. Partial work already carried out

Where work has already started, the refundable amount reflects the stage reached and the time and costs already incurred. The applicable stages and amounts are set out in your service agreement.

6. How to request a refund

Send your request in writing to info@visatrixglobal.com with your full name, the service purchased, the payment reference and the reason for the request. We acknowledge requests promptly and will tell you in writing whether, and for how much, a refund applies.

7. How refunds are paid

Approved refunds are paid to the original payment method. Processing time depends on your bank or card provider.

8. Changes to this policy

We may update this policy from time to time. The version in force when you purchased a service, together with your signed service agreement, applies to that purchase.